Job highlights
In today's digital age, businesses rely heavily on technology to operate efficiently. That's where an IT Support Engineer comes in—a vital role in ensuring smooth operations, resolving technical issues, and providing top-notch customer service. Let's delve into the responsibilities, qualifications, and benefits associated with this position.
Responsibilities:
As an IT Support Engineer, you'll wear many hats, from managing day-to-day support requests to collaborating with the technology team on various projects. Here's a breakdown of your key responsibilities:
- Independently handle multiple projects while collaborating effectively with minimal supervision.
- Provide prompt assistance for assigned support requests and support peers with unassigned service requests.
- Demonstrate unwavering dedication to delivering exceptional technology solutions and customer service.
- Maintain a comprehensive understanding of our technologies, hosted applications, and services.
- Utilize deep knowledge of Active Directory to manage user accounts, execute password resets, create distribution lists, and oversee user provisioning.
- Offer local support for software applications, hardware, and technology solutions used within the organization.
- Consult with management for technology guidance when necessary.
- Analyze and track technology trends and metrics to develop long-term solutions for issues.
- Identify opportunities for technology training and coaching, standardizing processes and creating knowledge base guides.
- Communicate highly technical information effectively to both technical and non-technical users.
- Collaborate with management to deploy technology solutions for business problems.
- Support enterprise deployments of new technology solutions and ensure adherence to change management processes.
Qualifications:
To excel in this role, you'll need a blend of technical expertise, communication skills, and a passion for problem-solving. Here are the qualifications required:
- Bachelor's degree in a related field.
- Three years of previous experience in technology help desk and/or call center support.
- Strong knowledge of Microsoft cloud-based applications such as Office 365 Admin Portal, Azure, SharePoint, Exchange, Yammer, Dynamics 365, OneDrive, and Project.
- Hands-on experience in Windows environments.
- Demonstrated consultation and communication abilities.
- Strong organizational skills, attention to detail, and time management.
- Deep understanding of Active Directory and Azure Active Directory.
- Proficiency in supporting various browsers and handling security platforms.
- Experience with SCCM and remote assist tools.
- Familiarity with networked infrastructure technologies such as printers, switches, routers, and wireless access points.
- Previous hospitality experience and familiarity with Opera (PMS).
Benefits:
In addition to the rewarding nature of the role itself, there are tangible benefits to consider:
- Competitive hourly compensation ranging from $33.00 to $39.00.
- Opportunity to work in a dynamic environment where you'll constantly learn and grow.
- Chance to make a significant impact by providing crucial technology support and solutions.
- Collaborative work culture that values innovation, teamwork, and excellence.
- Access to professional development resources to enhance your skills and advance your career.
As an IT Support Engineer, you'll be at the forefront of technology, playing a pivotal role in driving business success and delivering exceptional customer experiences. If you're passionate about technology and thrive in a fast-paced environment, this could be the perfect opportunity for you.
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